Location: Brampton Chrysler
Essential Duties: • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. • Answers phone calls, providing price quotes and other information in a courteous and cheerful manner. • Assists technicians at the back counter, ensuring that the Tech presents a hard copy of the Repair Order with the appropriate lines/complaints when requisitioning parts. • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. • Provides high level of service to internal and external customers. • Pulls and fills orders from stock. • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. • Locates out-of-stock parts from outside source and submits an emergency order, if necessary. • Notifies the service advisor and the customer when special ordered parts have been received. • Notifies the body shop when all parts have arrived and when they will be delivered. • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. • Follows up on back-ordered parts. • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. • Replenishes assigned inventory daily. • Assists outside sales representatives with their orders. • Makes sure all internal requests for parts are billed on service repair order. • Receives payment from retail customers or obtains credit authorization. • Ensures that all charge sales are signed by the customer. • Ensures that all customers receive their copy of the invoice. • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. • Issues and tracks requested shop tools to technicians. • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts. • Sets up orders for daily shipment, delivery, or pick-up. • Solicits assigned accounts by phone. • Keeps front and rear counter areas clean and uncluttered. • Cleans computer terminals and printers daily. • Participates in all training programs that are made available. • Keeps current on new products and product updates. • Participates with the parts manager in maintaining a lost sales tracking program. • Maintains professional appearance.